Refund Policy

We want you to be satisfied with your purchase. Please review our refund policy below. It does not limit the rights you have under the consumer protection law of your country.

One-Off Pass

A one-off pass opens the paid part of one subject for good. If you are unsatisfied, you may request a refund within 7 days of purchase, provided you have not handed in more than 3 tests of that subject. Contact us via our contact page to request a refund.

Monthly Plan

A monthly plan can be cancelled at any time. When you cancel, you keep full access until the end of the current billing period. We do not offer partial refunds for unused time within a billing period. If you experience a billing error, please contact us within 14 days.

Purchases Made Before Signing Up

A pass bought before you created an account follows the same rules, counted from the day of purchase. It is attached to your account when you sign up or sign in in the same browser, or through the link we email to the address you paid with.

Access After a Refund

A refund ends the access the purchase gave. The results and marks you received before the refund stay in your history.

How to Request a Refund

To request a refund, contact us via our contact page with your account email and order details. We aim to process refund requests within 5 business days.

Chargebacks

If you initiate a chargeback through your bank instead of contacting us, we reserve the right to suspend your account until the dispute is resolved.